Shipping Information


We always aim to post your order as quickly as possible. Occasionally there can be delays – especially after release days, or when the Warehouse runs out of stock as the increasing orders
in hot seasons. We really appreciate your patience at these times!

If you are keen to get your order as soon as possible we recommend shipping via DHL Express where available.

Domestic:

All domestic orders within China mainland and Hong Kong are delivered by SF Express. This service provides basic tracking and is free for any orders.

International:

We offer two options for all international : International Standard Shipping (Standard) and DHL (Express). These options may vary due to location and courier service availability.

I ) International Standard Shipping 

Order lead time = order process time (within 2-5 days) + Standard shipping time ( 7-12 days)

This service provides full tracking and is free for any orders over $50 USD, and a flat rate fee
of $5 USD. 

II ) DHL Express

Order lead time = order process time (within 2-5 days) + DHL shipping time ( 4-5 days)

This service provides full tracking and is automatically upgraded for any orders over $150 USD
at no extra charge, and is a flat rate fee of $15 USD

If we could not ship out the order within 7 days, we will send you email for checking if you are
willing to wait more days or refund you money.

If there is any question for you ,please email to info@cloud-princess.com, thank you for your kind understanding.